Terms and conditions
GENERAL TERMS AND CONDITIONS OF SALE
1. PRELIMINARY INFORMATION
These General Terms and Conditions govern the sale of products via the website informaticalin.com (hereinafter, "the Online Store").
The user/customer must carefully read these conditions before placing any order. Placing an order implies full and unconditional acceptance of these Terms and Conditions.
2. PRODUCTS AND PRICES
• Description: All products are displayed with their essential characteristics in the Online Store.
• Prices: All prices listed in the Online Store include the applicable Value Added Tax (VAT) in accordance with current Spanish legislation.
• Shipping costs: Shipping costs are not included in the product price and will be clearly detailed prior to order confirmation and payment.
• Typographical errors: Should a manifest error in a product's price be detected, we will contact the buyer immediately to inform them of the situation and offer the option to reconfirm the order at the correct price or cancel it at no cost.
3. PURCHASING PROCESS
To make a purchase in the Online Store, the user must follow these steps:
1. Select the desired product(s) and add them to the shopping cart.
2. Access the shopping cart and click on "proceed to payment" / "process order."
3. Fill in the requested shipping and billing details.
4. Select the shipping option and payment method.
5. Expressly accept the Legal Notice, the Privacy Policy, and these Terms and Conditions.
6. Confirm payment.
Once the process is complete, the customer will receive a confirmation email containing a summary and details of their order.
4. PAYMENT METHODS
The Online Store offers the customer the following secure payment methods:
• Credit/debit card (Visa, MasterCard, etc.) via a secure payment gateway.
• PayPal
5. SHIPPING AND DELIVERY
• Shipping area: We ship throughout Europe.
• Delivery time: The estimated delivery time for shipments to the mainland is 3–15 business days from payment confirmation and dispatch from the warehouse.
• Delays: The Seller shall not be liable for delays resulting from force majeure or causes beyond its control (transport strikes, extreme weather conditions, carrier issues, etc.).
• Receipt of package: It is the customer's responsibility to verify the condition of the goods upon arrival. If damage to the outer packaging is detected, the customer must note this on the carrier's delivery note and notify the Seller within a maximum of 24–48 hours.
6. RIGHT OF WITHDRAWAL (RETURNS)
In accordance with current legislation (Royal Legislative Decree 1/2007), the user has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal without the need for justification.
• Exceptions to withdrawal: Returns will not be accepted for:
o Unsealed products that are unsuitable for return due to health protection or hygiene reasons.
o Personalized products or those made to the customer's specifications.
o Digital content or software where the seal has been removed.
• Procedure: To exercise the right of withdrawal, the customer must notify the Seller via email at info@informaticalin.com, stating their decision.
• Return costs: Unless the product is defective or incorrect, shipping costs associated with the return shall be borne by the customer.
• Refund: The product must be returned in its original packaging and in perfect condition. After verifying the condition of the product, the Seller will proceed to refund the amount using the same payment method used for the purchase, within a maximum period of 14 calendar days.
7. LEGAL WARRANTY AND DEFECTIVE PRODUCTS
In accordance with Royal Legislative Decree 1/2007, all new products sold to consumers come with a legal warranty of 3 months from the date of delivery.
If the delivered product is defective or does not match the order:
1. The customer must notify the Seller as soon as possible via info@informaticalin.com.
2. The Seller will cover the costs of collecting the defective product and shipping the replacement or repaired product, as applicable.
The warranty does not cover damage caused by misuse, normal wear and tear, impact, or improper handling of the product by the user.
8. CUSTOMER SERVICE AND COMPLAINTS
For any questions, inquiries, suggestions, or complaints, the customer may contact our Customer Service department via:
• Email: info@informaticalin.com
• Phone: 34744649344
• Service hours: Monday to Friday, 9:00 AM to 6:00 PM
9. ONLINE DISPUTE RESOLUTION
In accordance with Article 14.1 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform accessible at the following link: https://ec.europa.eu/consumers/odr/
10. APPLICABLE LAW AND JURISDICTION
These conditions shall be governed by and construed in accordance with Spanish law.
In the event of any dispute or controversy regarding the interpretation or application of these conditions, if the customer is acting as a consumer, the competent courts and tribunals shall be those of the consumer's place of residence. In the case of purchases made by companies or professionals, both parties expressly submit to the jurisdiction of the courts and tribunals of Spain.